Refund policy
14 days to change your mind.
If ontrackd isn’t for you, the first payment of any plan, lifetime license or add-on is refunded in full within 14 days. No questions, no form to fill in.
How it works
- What is refunded
- The first payment of a subscription (monthly or yearly), of a lifetime license, or of an add-on, and any charge on it since (an upgrade, more projects), in full, tax included.
- Until when
- 14 days after the first payment.
- How to ask
- In the dashboard: Settings → Plan & billing → Payments → Request a refund. It is done at once. Or write to hello@ontrackd.com.
- What happens next
- What the payment bought ends at once: the subscription is cancelled, the license or add-on stops. Your projects and comments stay, on the plan the workspace has left (Free otherwise).
- When the money is back
- Creem, our merchant of record, refunds the card you paid with. Banks usually show it within 5 to 10 business days.
- What is not refunded
- Renewals, and purchases whose first payment is older than 14 days. Cancel any time to stop the next renewal: the plan stays until the end of the period you paid for.
- Your rights
- This policy adds to the rights consumer law gives you where you live; it never removes them.
Something went wrong with a payment? Write to hello@ontrackd.com and we’ll sort it out.